Now, railway police to accept complaints on board trains

Rail travellers will no longer have to take the trouble of going in search of the railway police to lodge complaints such as missing or stolen belongings during their train journeys. Realising the difficulty faced by passengers , the Government Railway Police (GRP) has introduced a new system of accepting complaints from the travellers in running train now.

The latest initiative has been put into operation by the GRP on the instruction of the Additional Director General of Police, Railways R.Sekar. Police officers and field-level constables serving in GRP, Tiruchi Railway Police District, have been sensitised to the new system .

Under this system, passengers on board trains could prefer complaints regarding their missing / stolen belongings or any other problems they encounter midway to the beat constables of GRP on train escort duty.

Upon obtaining the complaint, the beat constable on board would hand over a receipt issued by the GRP to the passenger concerned affixing his signature as well as taking the signature of the traveller. Every such receipt given to the passenger contains a serial number and information such as complainant’s name, address and PNR number; complainant’s cell phone number; name of the train and number; date, time and place of complaint; railway police station jurisdiction; property lost; any information given to railway police helpline- 9962500500 and rank, number and name of the beat constable and the railway police station he currently serves.

While one copy of the receipt will be given to the passenger, the other copy along with the written complaint would be handed over to the jurisdictional railway police station by the beat constables themselves.

The case would then be registered by the jurisdictional railway police station based on the complaint received and a copy of the First Information Report would be sent through post to the passenger’s address mentioned in the receipt.

The new system is aimed at helping passengers to prefer complaint in running train itself without having to take the trouble of going in search of the jurisdictional railway police station, says the Deputy Superintendent of Police, GRP, Tiruchi sub division, K.Rajavel. The information could also be conveyed to the railway police helpline number.

Even if the passenger is unaware of the jurisdictional railway police station to prefer the complaint, the beat constable would help the traveller in filling up the column in the receipt with respect to railway police station jurisdiction and hand over the complaint as well as the receipt to that station, says DSP Rajavel.

The GRP, which is one of the wings of the State Police, is divided into two railway police districts with one at Chennai and the other at Tiruchi. The jurisdiction of the Tiruchi Railway Police District is vast starting from Villupuram to down south up to Kuzhithurai near Kanyakumari and from Nagore to Kodumudi. Besides it also has jurisdiction up to Bhagavathipuram railway gate on the Tirunelveli–Tenkasi route and Komangalam in the Palani–Pollachi route.

Passengers could lodge complaints on missing or stolen belongings to beat constables of GRP on train escort duty, writes R.Rajaram