Railways Take Measures to Ensure Supply of Hygienic Food in Trains

It is a continuous endeavour by the Indian Railways to provide good quality hygienic food to Railway passengers. Accordingly, a New Catering Policy, 2010 has been introduced on 21.7.2010 with a mandate for effective quality assurance programme, wherein ISO-22000 (International Organization for Standardization) standards are to be progressively implemented for major contracts/units. Supervision and monitoring have been strengthened through a mechanism put in place by deploying railway personnel, who check quality and hygiene and take corrective action in a time-bound manner. Catering Monitoring Cells have been set up at Zonal and Divisional level for daily monitoring of the catering activities. Further, on the same pattern, a centralized Catering Complaint Monitoring Cell has been set up in Board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activates for real time assistance to travelling public.

A total number of 405 food samples were picked up for sample tests from Rajdhani Express trains, including Guwahati and Dibrugarh bound trains in the year 2010-11, 2011-12 and 2012-13. Appropriate action under prevention of Food Adulteration Acct/food Safety and Standard Act have been initiated for any food sample found unfit. Besides this departmental action like imposition of fine, warning etc. have also been undertaken.

All the passenger amenity items fitted in the coaches of Indian Railways, including those of Rajdhani Express trains, are monitored during the various maintenance schedules and the deficiencies found, if any, are rectified. On Board Housekeeping Services (OBHS) for cleaning attention on run has also been prescribed for all the Rajdhani Express trains. Complaints/references received from the passengers regarding passenger amenities in the coaches are acted upon appropriately by Indian Railways.

This information was given by the Minister of State for Railways Shri Adhir Ranjan Chowdhury in written reply to a question in Rajya Sabha today.


Centre committed to development of inter-country rail linkages

The government of India is committed to the development of inter-country rail linkages and in furtherance of this policy supports the development of Trans-Asian Railway Network, Railway Minister Pawan Kumar Bansal said here today.

This network would provide a major land corridor for transport of people and goods across the frontiers of the member countries, Bansal said while speaking at the 7th meeting of Railways of South and South East Asian Countries.

Bansal said that one of the important key objectives of the Government of India is to assist the neighbouring countries to develop their rail infrastructure and credit facilities have been extended to some of these countries.

He said one of India’s initiatives is to provide a gratis training programme for the railway personnel from the member countries. He announced that in keeping with the wishes of the member countries, the Government of India has decided to extend this programme for a further period of five years.

The Railway Minister further said that Indian Railways have thrown open its Research Development and Standards Organisation (RDSO) for joint research projects involving the railways of the region.

Bansal emphasised that regional cooperation and trade is a beneficial mode of economic development and Railways have a great advantage of being socially the most benign mode of transport.

In his speech Chairman Indian Railway Board Vinay Mittal said that the annual meetings of railways of South and South-East Asia have provided an effective forum for sharing experiences and for launching important cooperative initiatives in the rail sector.