Suggestions can now be SMSed to CR

MUMBAI: Central Railway (CR) wants you to help it serve you better. It has started, on a trial basis for six months, a scheme in which passengers can participate and help the railway management by messaging or e-mailing their feedback.

Feedback and suggestions can be SMSed to 9004411111 or e-mailed to

Officials said it would help them align resources and priorities to customers’ need. “We need to know what commuters want and this will reduce the gap between commuters’ expectations and our performance,” CR chief PRO, S C Mudgerikar, said.