Do’s & Don’ts For Booking E-Tickets Through Agents


In order to educate people who book e-tickets through agent outlets and to bring about an awareness and eliminate cases of ERS tampering, overcharging etc. the following do’s & don’ts need to be followed :-

DO’s for booking e-tickets through Agents

1.Check if it is an authorized agent outlet

·The details of authorized agent outlets are available on IRCTC website

·Verify that the photo Id and the authorization certificate of the agent is prominently displayed at the agent outlet.

2.Fill up the booking/cancellation request slip for booking/cancellation of the e-ticket

·Insist on your mobile number being fed into the system correctly.

·An SMS with details of your booking including fare and service charge will be received on the given mobile number, from IRCTC immediately, as confirmation of booking.

·This SMS serves as a valid ticket which can even be shown to the TTE along with proof of identity during travel. Printout of ticket is not mandatory.

3.If printout is generated, ensure that name of the agent outlet booking the ticket along with address, contact number and name of Principal Agent are printed on the e-ticket.

4.Insist on a receipt for all bookings/cancellations.

5.One of the following proof of identity in original is a must while travelling (Voter Identity Card/Passport/PAN Card/Aadhaar Card (UID)/Driving License/Photo ID Card issued by the Central/State Govt./Student Identity Card with photograph issued by recognized school/college for their students/Nationalised Bank Pass Book with photograph/Credit Card with laminated photograph).

6.E-tickets can be cancelled through the same agent outlet without additional service charge for cancellation.

DON’Ts for booking e-tickets through Agents

1.Do not pay more than the approved service charges which are applicable per e-ticket irrespective of number of passengers on the ticket.

2.For travel by AC class IRCTC service charge is Rs.20/- and Agent service charge is Rs.20/- i.e. Rs.40/- per ticket and for sleeper class and general second class the charges are Rs.10/- each for IRCTC and Agent service charge i.e. Rs.20/- per ticket. In both the above cases, Gateway charges as applicable will be added.

3.There are no additional charges for printing of tickets or cancellation of tickets.

4.If the agent demands more than the prescribed service charges, complaint may be lodged at (011-23745962) or (011-39340000)

5.Do not buy e-tickets from agents which are issued between 8.00 am & 12 noon. The website is open exclusively for individual users from 8.00 am to 12 noon.

6.If anyone is found travelling with Advanced Reservation Period/Tatkal tickets booked by unauthorized persons/touts between the above period, the ticket is liable to be cancelled and penal action may be initiated under the Railways Act.,4,268&dcd=962&did=13456219085371CD74299BB3D322E440DD56B9C094D63.web107

IRCTC targeting 750000 bookings a day by 2015

Indian Railways Tourism and Catering Corporation, which runs Indian Railways’ online ticket reservation site has claimed that the portal makes 360,000 to 370,000 bookings at present, compared to 40,000 bookings in 2008. IRCTC is now targeting 750,000 bookings a day by 2015. To maintain its lead position in the domestic travel booking space, it wants to make the portal a one-stop shop for planning tours and introduce innovative facilities such as branded card and booking through SMS.

IRCTC is also taking seat blocks from airlines to be marketed and sold directly through its portal. “We will expand our airline ticket booking operations by offering corporate travel and also provide a complete package. This would be a major thrust area for us now,” said Rakesh Tandon, managing director, IRCTC.

The company owned by the Indian Railways became an agent of the International Air Transport Association (IATA) in 2010. “Initially, when you enter a market, you tie up with the existing player or agency. Now, we are directly tying up with the airlines. We have already tied up with Air India and Jet Airways,” Tandon said.

The ticketing business constitutes 40 per cent to the company’s total revenue of Rs 550 crore. One of the major initiatives in reaching the goal would be to introduce booking through SMSes and rolling out deposit scheme for frequent travelers. With the scheme, IRCTC aims to reduce the payment time by half.

Currently, while booking tickets, payment transaction takes 1.5 to 2.5 minutes. According to Tandon, failure rate at the transaction stage is about 20-25 per cent. And in case of certain banks it is as high as 40 per cent due to lack of state-of-the-art arrangement with them.

Book your rail tickets at IITs, IIMs, courts

People will soon be able to book their railway tickets at Indian Institutes of Technology (IITs), Indian Institutes of Management (IIMs), high courts and hospital campuses, Railway Minister Mamata Banerjee said in her budget speech Wednesday.

Presenting the budget in the Lok Sabha, Banerjee said: “I propose to induct e-ticket based mobile vans for issuing reservation tickets in government medical college hospitals, high courts, district courts, university campuses, IT hubs, IITs and IIMs.”

“To give more facilities to the common people, railway proposes to open ticket centres at district headquarters and village ‘panchayats’ (councils) with infrastructure support from local government/semi-government authorities and private organisations,” Banerjee announced.