Train e-ticket booking crosses a record 5.72 lakh on single day

A record 5.72 lakh online train tickets were booked on Monday, the highest in a single day for Railways.

The e-ticketing website of IRCTC booked the highest ever e-tickets on a single day on Monday. The record booking of 5.72 lakh e-tickets have been achieved on September 2, surpassing the earlier record of 5.04 lakhs on August 12, this year, said a senior IRCTC official.

This is the third time more than 5 lakh tickets have been booked on a single day this year, the first time was on March 1, 2013. IRCTC has booked a total of 135 lakh e-tickets with an average of 4.34 lakh per day in August this year against a total of 123 lakh e-tickets with an average of 3.99 lakh daily in the corresponding period last year, registering an increase of about 10 per cent in booking.

The overall daily average booking was around 3.85 lakhs last year 2012-13. The total number of passengers booked by IRCTC has also gone up to 233 lakh in August 2013 against 220 lakhs achieved in August 2012.

IRCTC has also recently launched the SMS-based ticketing through which one can book a train ticket with a basic feature mobile phone, by sending simple SMSes.

http://www.asianage.com/india/train-e-ticket-booking-crosses-record-572-lakh-single-day-952

Published in: on September 3, 2013 at 4:44 pm  Leave a Comment  
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IRCTC website would book over 7,000 tickets per minute

The IRCTC’s website will book 7200 tickets e-tickets per minute in days to come. In written reply to a question in Rajya Sabha, on Friday, minister of state for railways Kotla Jaya Surya Prakash Reddy said ‘next generation’ e-ticketing system is under developement by Centre for Railway Information System (CRIS).

The website would have high performance and seamless access even at peak time and have high availability and business continuity, scalability to cater to future growth and security to prevent frauds and unauthorized access. The estimated cost is Rs 68.97 crore.

http://economictimes.indiatimes.com/news/news-by-industry/transportation/railways/irctc-website-would-book-over-7000-tickets-per-minute/articleshow/22168586.cms

Published in: on August 31, 2013 at 1:02 pm  Leave a Comment  
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Refund Rules to be revised From 1st JULY 2013

REFUND RULES TO BE REVISED FROM 1ST JULY 2013

Ministry of Railways has revised and amended Refund Rules in a very comprehensive manner and notified them which shall come into force with effect from 1st July 2013. The amendments made in the Refund Rules are aimed at simplification, efficiency in processing and reduction of bogus refund claims.

Railway Passengers (Cancellation of ticket and Refund of fare) Rules, 1998 have not been substantially revised in the last 15 years during which period a large number of changes have taken place in the ticketing system of Indian Railways. Firstly, Computerised Passenger Reservation System (PRS) as well as Computerised Unreserved Ticketing System (UTS) have proliferated. Reservation through internet has also been introduced through which 45% of the total reserved tickets are issued. Integrated Train Enquiry System — 139 is functional through which ticket status can be obtained through SMS. The above developments warranted that the refund rules be revised comprehensively.

The major changes in the existing rules and the amendments in refund rules are as under:-

    Unused (unreserved) tickets o­n which no reservation has been made:

Existing rule

If a ticket o­n which no reservation of a seat or berth has been made is presented to the station master for cancellation refund of fare shall be made o­n every such ticket after deducting the clerkage.

(i) within three hours after the actual departure of the train for which the ticket is issued or

(ii) for any ticket valid for the whole day, within three hours after the actual departure of the last train of the day for the destination station

    Amended rule

If a ticket o­n which no reservation of a seat or berth has been made is presented for cancellation, refund of fare shall be made o­n every such ticket after deducting the clerkage.

(i)The ticket shall be presented for cancellation within three hours of issue of ticket.

(ii) In case of tickets issued in advance the ticket is presented upto 2400 hours of the day preceding the day of journey.

    Unused tickets o­n which reservation has been made

(i) if the ticket is presented for cancellation more than forty eight hours instead of the existing 24 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees o­ne hundred and twenty for air-conditioned first class/executive class, rupees o­ne hundred for air-conditioned-II tier/first class, rupees ninety for air-conditioned III-tier/ 3 economy/air-conditioned chair car, rupees sixty for sleeper class and rupees thirty for second class.

(ii) if the ticket is presented for cancellation between forty eight hours and upto six hours instead of existing 24 hours and upto 4 hours before the scheduled departure of the train, cancellation charge shall be twenty five per cent of the fare subject to a minimum of the cancellation charge.

(iii) if the ticket is presented for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours irrespective of distance instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge.

(iv) No refund shall be granted o­n the reserved ticket if it is surrendered for cancellation after two hours of the actual departure of the train.

(v) In case, o­n a party ticket or a family ticket issued for travel of more than o­ne person, some persons have confirmed reservation and others are o­n waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within six hours instead of existing 4 hours before the scheduled departure of the train and upto two hours instead of existing 3 hours after actual departure of the train”.

    Unused waitlisted or RAC tickets:

    Existing rule

If the ticket is presented for cancellation upto 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train, except deduction of clerkage;

Provided that for night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within the time limits specified above or within first four hours after the opening of reservation office, whichever is later.

    Amended rule

If a Waitlisted/RAC ticket is presented for cancellation, refund of fare shall be admissible after deducting the clerkage.

(i) The ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance.

(ii) The passenger may get the tickets cancelled from any PRS counters or the designated current counters.

(iii) No refund of fare shall be granted o­n RAC ticket /Waitlisted ticket after three hours of the actual departure of the train.

(iv) In case no current counters are available at journey originating station for night trains leaving between 21.00 hours and 06.00 hours(actual departure , refund shall be admissible at the station within first two hours after the opening of reservation office.

(v) In remote and hill areas as identified by the zonal Railways with the prior approval of the General Managers and print in their Time Tables for train leaving between 1900 hours and 0600 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation/booking office, in case there is no reservation counters/booking office/ current counters. Available in that area.

    Cancellation of e- tickets:

The e- ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customer’s account after deducting the charges applicable.

In case of a confirmed e-ticket, refund of fare shall be granted in accordance with rule for unused tickets o­n which reservation has been made. In case of RAC e-ticket, refund of fare shall be granted in accordance with rule for unused waitlisted and RAC tickets.

In case of the waitlisted e-ticket o­n which status of all the passengers is o­n waiting list even after preparation of reservation charts, names of all such passengers booked o­n that Passenger Name Record (PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the customer’s account after deducting the clerkage.

In case o­n a party e-ticket or a family e-ticket issued for travel of more than o­ne person, some persons have confirmed reservation and others are o­n the list of RAC and waiting list, then in case of passengers o­n RAC or waitlisted not travelling, a certificate has to be obtained from the ticket checking staff to that effect and refund of fare shall be processed o­nline through TDR, indicating the details of the certificate issued by ticket checking staff.

The o­nline TDR shall be filed upto seventy two hours of actual arrival of the train at passenger’s destination and the original certificate issued by the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC). The fare shall be refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to the customer’s account after due verification.

In case of e-tickets (confirmed or RAC), if the reservation charts have been prepared, o­nline TDR is required to be filed for obtaining refund. No refund of fare shall be admissible o­n e- ticket having confirmed reservation in case the request for refund is filed o­nline after two hours of the actual departure of the train.

No refund of fare shall be admissible o­n RAC e-tickets in case the request for refund is filed o­nline after three hours of the actual departure of the train.

Refund o­n Tatkal tickets:

No refund of fare shall be admissible o­n confirmed Tatkal ticket.

In case of Tatkal ticket o­n waitlist, refund of fare shall be granted in accordance with rule for unused waitlisted or RAC tickets.

In case o­n a party Tatkal ticket or a family Tatkal ticket issued for travel for more than o­ne person, some persons have confirmed reservation and others are o­n waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire Tatkal ticket is surrendered for cancellation within six hours before the scheduled departure of the train or upto two hours of the actual departure of the train.

Postponement or preponement of journey o­n a reserved, RAC or waitlisted ticket:

The postponement or preponement of journey o­n confirmed or RAC or waitlisted ticket shall be allowed in the same class and for the same destination instead of any longer distance or any higher class by the same train or by any other train for any subsequent days, subject to condition that the ticket is surrendered during the working hours of reservation office and at least forty eight hours instead of existing 24 hours before the scheduled departure of the train in which originally booked.

Non-commencement or missing of journey due to late running of trains:

No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train

in case of e-tickets, the TDR is filed o­nline before the actual departure of the train for availing full refund.

In case the ticket is cancelled or surrendered or if the request for refund of fare is filed o­nline after the actual departure of the train, no refund of fare shall be admissible.

Lost, misplaced, torn or mutilated tickets:

If the reservation status of a lost, misplaced, torn or mutilated ticket, at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket o­n payment of rupees fifty per passenger in case of second and sleeper class and rupees o­ne hundred per passenger for other classes instead of existing clerkage charge.

Application for refund of Passenger Reservation System (PRS) tickets in other circumstances:

For refund of fare under circumstances other than those specified in these rules or under circumstances like ‘bandh’ or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days instead existing 90 days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. The TDR shall be issued o­nly upto three days instead of existing 30 daysafter the scheduled departure of the train.

http://www.scr.indianrailways.gov.in/view_detail.jsp?lang=0&id=0,5,268&dcd=2533&did=1372160687670622A25EF300B04C094D6D215618306B5.web91

Guidelines on Proper Booking of e-tickets Through Authorised Agents

With a view to eliminate any fraud such as tampering of Electronic Reservation Slips (ERS), overcharging etc., in case of booking of e-tickets through the Agent Outlets for train journey reservations, South Central Railway is taking up public awareness campaign on e-ticketing. In this connection, passengers are requested to be conversant with following procedures regarding booking of e-tickets through Authorised Agents in order to avoid any problem.

The passengers need to check if it is an Authorized Agent Outlet before booking their ticket. The details of Authorized Agent Outlets are available o¬n the Indian Railway Catering and Tourism Corporation (IRCTC) Website: http://www.irctc.co.in. Further they should verify that the photo-ID and the authorization certificate of the Agent are prominently displayed at the agent outlet.

Passengers should invariably fill up the booking/cancellation request slip for the booking/cancellation of the e-tickets. They shoud insist that theirmobile numbers are fed into the system correctly by the Agent. Passengers will receive a SMS containingdetails of theirbooking including fare and service charges from the IRCTC immediately as confirmation of the booking. This SMS serves as a valid ticket. Passengers may show it to Travelling Ticket Examinor along with their proof of identity during travel. Passengers need not carry a printout of the e-ticket. This measure will help save paper towards creating greener environment.

After taking the printout of the ticket, the passengers should ensure that the name of the Principal Agent,name of the Agent Outlet booking the ticket along with address and contact number are printed o¬n the e-tickets. Passenger should obtain a receipt for all booking / cancellations,

Passengers must carry any o¬ne of the prescribed proof of identities, in original, during their journey. (Voter Identity Card / Passport / PAN Card / Aadhaar Card (UID) / Driving License / Photo Identity Card issued by the Central / State Govt. / Student Identity Card with photograph issued by recognized School/College for their Students / Nationalized Bank Pass Book with photograph / Credit Card with laminated photograph.)

Passengers need not pay more than the approved Service Charges.Service Charges per e-ticket irrespective of number of passengers o¬n the ticket:- IRCTC Service charge of Rs. 20/- and Agent Service Charge of Rs. 20/- are payable for AC First Class, AC II Tier, AC III Tier Classes and Rs. 10/- towards IRCTC service charge and Rs. 10/- towards Agent Service Charge for booking in Sleeper Class and General Second Class, apart from payment gateway charges as applicable. E-tickets can be cancelled through the same Agent Outlet without any additional Service Charge for cancellation.

There are no additional charges for printing of tickets or stationery or cancellation of e-tickets. If the agent demands more than the prescribed Service Charges, Passengers are advised to lodge a complaint at agentcomplaint@irctc.co.in or care@irctc.co.in or o¬n Phone Nos. 011-23745962, 011-39340000.

Passenger should not buy e-tickets from agents during 8 AM to 12 Noon. The Website- http://www.irctc.co.in is open exclusively for the individual users from 8 am to 12 Noon. If any passenger is found travelling with Normal / Tatkal Reserved e-tickets booked by unauthorized persons / touts during the above period, his ticket is liable to be cancelled and penal action will be initiated under the Railways Act.

http://www.scr.indianrailways.gov.in/view_detail.jsp?lang=0&id=0,5,268&dcd=2411&did=1368610635538A7669A97D173695DCD439A960472B01F.web107SCR’s Advisory to Rail Passengers on Proper Booking of e-tickets Through Authorised Agents

New system soon to book train e-tickets

The railways are introducing another system to book e-tickets. This will involve the Interbank Mobile Payment Service, railway sources said Friday.

“Even if one does not have a credit or debit card or net banking facility, he may still be able to book a rail e-ticket making the payment through IMPS,” an Indian Railway Catering and Tourism Corp official said.

The IRCTC books more than four lakh e-tickets a day.

According to the officials, until now passengers used to pay for their e-tickets through credit cards, debit cards or net banking facilites.

“Now they will have IMPS as one more option,” an official said.

However, initially, IMPS users can make the payment only through internet in the IRCTC’s e-ticketing website.

Later, the facility will be available through mobile phone, officials said, adding that the IMPS allows instant interbank fund transfer and 24×7 availability. He said IMPS would save time and also provide security.

The IRCTC is also planning to launch another system in which a user will be able to book tickets against advance money kept with the corporation.

Under the new scheme, called Rolling Deposit Scheme (RDS), a user can deposit money in advance with IRCTC and use it as a payment option amongst other payment options for paying money at the time of booking tickets.

IANS

http://zeenews.india.com/business/news/economy/new-system-soon-to-book-train-e-tickets_60298.html

Published in: on September 15, 2012 at 4:05 pm  Leave a Comment  
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3.44 lakh E-Tickets Booked Per Day During June 2012

A large number of e-tickets are booked every day through the Indian Railway Catering and Tourism Corporation (IRCTC) website. In the month of June 2012, on an average 3.44 lakh tickets were booked per day. In the month of June 2012, the numbers of completed transactions were 103.61 lakh out of a total 138.79 lakh. The reasons for incomplete transactions included non-availability of lower berths, entry of wrong password, entry of wrong Personal Identification Number (PIN) by customer, insufficient balance and network failure etc.

The working of the system is regularly monitored. The following measures have been taken to improve the functioning of the IRCTC website:

 Capacity of the servers has been upgraded to meet the demand.

 Agents have been restricted from booking Tatkal tickets and on the opening day of the Advance Reservation Period (ARP) between 0800 hours and 1200 hours.

 Internet Bandwidth has been increased to 450 Mbps.

In case of failed transactions, IRCTC does not withhold the amount and sends the advice of refund immediately upon the receipt of advice of such transactions. Payment of interest is not contemplated.

This information was given by the Minister of State for Railways Shri K. H. Muniyappa in written reply to a question in Lok Sabha today.

http://pib.nic.in/newsite/erelease.aspx?relid=85871

Published in: on August 15, 2012 at 7:51 am  Leave a Comment  
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Railways scrap plan to launch own ticketing site

After months of trials, Railways has decided against creating a new e-ticketing website and will instead revamp the existing IRCTC website portal with more user-friendly applications.

“There were series of trials for launching a new e-ticketing site and in fact the new site was operational for a few days also. But we have to stop it as there are several functional problems,” said a senior Railway Ministry official involved with the online ticketing project.

Two years back, Railways had decided to sell e-tickets directly from its own website instead of using IRCTC portal to sell train tickets in the wake of increasing demand of online tickets and large-scale complaints against IRCTC website.

Two years back, Railways had decided to sell e-tickets directly from its own website instead of using IRCTC portal.

The commission rate was also supposed to be Rs 10 per online ticket as against Rs 20 charged by Railways subsidiary IRCTC at present.

“Now we have decided not to have a separate e-ticketing site. But the existing IRCTC site will be completely revamped with new interface and front-end application,” he said.

About the proposed low commission rate, the official said it will remain same at Rs 20.

Centre for Railway Information System (CRIS), the IT arm of Railways, is developing software and application code for the IRCTC site. The exercise is estimated to cost Rs 80 crore which IRCTC will bear.

“The intellectual property right of the new site will remain with Railways,” the official said.

Currently, about 4.5 lakh ticket bookings, which is about 40 per cent of total bookings, are done through IRCTC website.

With the growing demand for e-tickets, Railways have decided to make the new IRCTC site capable of daily handling eight lakh online tickets.

IRCTC, CRIS and the IT department of Railway are working in coordination on the project and the new portal with several passenger-friendly features for instant ticketing will be launched shortly, the official said.

http://ibnlive.in.com/news/railways-scrap-plan-to-launch-own-ticketing-site/281494-3.html

Record booking of 4.95 lakh e-tickets on July 13

Nearly five lakh train tickets were booked through the IRCTC’s e-ticketing website on July 13, a record single-day booking.

The website has achieved a record booking of 4.95 lakh e-tickets involving more than nine lakh passengers on last Friday, a senior IRCTC official said.

The IRCTC had recorded an average of 4.47 lakh e-tickets per day since the new timing for Tatkal tickets came into force on July 10 as against the 3.60 lakh average earlier.

Recently, Railways and Indian Railway Catering and Tourism Corporation have taken a slew of measures to help genuine customers to get tickets and to prevent unauthorised persons from booking them.

The opening timing of booking advance reservation period and Tatkal tickets have been segregated to 8 AM and 10 AM, respectively. Agents have been barred from booking tickets during initial two hours after the opening of counters and on the internet.

In order to improve the availability of website during the initial peak hours, IRCTC has augmented the infrastructure capacity including hardware, software and internet bandwidth.

With the implementation of above measures, the earlier abnormal pressure on the website has been reduced to a great extent, the official said.

http://www.business-standard.com/generalnews/news/record-booking495-lakh-e-ticketsjuly-13/34731/

Published in: on July 21, 2012 at 4:09 pm  Leave a Comment  
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E-ticket cancellations fetch railways Rs 750 crore

An integral part of a family holiday or business trip is proper planning, and most Indian travellers usually book their train tickets weeks, if not months, in advance. But the best laid plans can go awry and often do. The Indian Railways understands this principle well-it is what has, after all, enriched the government organization substantially over the years.

Between 2005 and 2011, the Railways earned a neat Rs 750 crore (almost equivalent to its annual profit) on account of cancellations of e-tickets alone. (Its earnings from e-tickets from 2005 to April 2012 were Rs 30,094 crore.) RTI activist Manoranjan Roy, who procured this information, says that the railways must do away with cancellation charges. “Indian Railways now has several avenues for generating revenue,” he points out. “It must stop burdening the common man with cancellation charges.”

In 2011, between March and December, the railways earned Rs 198 crore from cancellation charges of e-tickets. Ever since it began in 2005, e-ticketing has ballooned to make up about 40% of all rail ticket sales. Railway officials say that the convenience that booking and cancelling an e-ticket offers has seen more passengers making advance bookings that very often result in cancellations. In fact, one out of every three e-tickets sold is cancelled.

If a confirmed ticket is cancelled more than 24 hours before the scheduled departure of the train, the penalty is Rs 70 for an AC first-class ticket, Rs 60 for AC Tier-2, AC Tier-3 and AC chair car, Rs 40 for sleeper class and Rs 20 for a second-class ticket. In fact, even if a wait-listed ticket is not confirmed, the Railways go on to deduct Rs 20 before refunding the remaining sum.

Popular trains have long waiting lists of 700 or 800. “Close to 95% of the wait-listed tickets do not get confirmed and automatically stand cancelled,” explains a rail officer. “Hence, what ordinarily happens is that most passengers book themselves on more than one train; others with flexible travel dates book tickets on different days if they are on the waiting list.”

Clearly, somebody’s attempts to stay on top of the chaotic train travel in India can be somebody else’s huge gain.

E-way to big bucks

Year ——– Tickets sold (lakh) —— Ticket sale income (Rs crore)——- Revenue from cancellation charges (Rs crore)

2005-06 —-25 ———- 317 ——- 2.85

2006-07 —-68 ———- 678 ——- 5.79

2007-08 —- 189 ——- 1,700 —— 15.61

2008-09 —- 440 —— 3883 ——– 99.42

2009-10 —- 719 —— 6011 ——– 190.63

2010-11 —- 969 —— 8007 ——– 235.37

2011-12 —-1,161 —– 9498 ——– 198.80*

(* Cancellation figures up to December 2011)

http://timesofindia.indiatimes.com/city/mumbai/E-ticket-cancellations-fetch-railways-Rs-750-crore/articleshow/13418793.cms

Booking tickets online soares by 135 %

Not only Aviation sector is becoming hi-tech but the Indian Railways are also progressing ahead by engaging modern technology. Nearly 75 per cent railway passengers living in Metropolitan cities and towns are using Internet facility to book railway tickets.
Going to railway station to fetch railway tickets and standing in long queues is now going to be a thing of past. In a period of just one-year number of people getting railway tickets booked online has increased by 135 per cent.

4.40 crore people got tickets booked online:
Those citizens who have access to computer at their home or at close distance they are getting railway tickets booked through Internet. While travellers who take assistance of authorised railway agents their percentage is 23 per cent. Online ticket booking is helping crores of people and it has become a profitable preposition for railways too. From April 2008 to March 2009 nearly 4.40 crore people got tickets booked through Internet. Last year this figure was mere 1.89 crore.

An officer of Railway Division informed that the practice of advance booking of tickets through Internet is now in vogue. E ticketing prevents selling of tickets in black. In a period of just one year number of people getting tickets booked online has soared by 135 per cent. Another advantage of this facility is that black-marketing of reserved tickets has stopped to a great extent. Owing to e-ticketing role of travel agents is getting eliminated and the ticket cannot be transferred to other person as under e-ticketing passenger has to keep ID proof with him while traveling. Now number of railway travellers has increased by 127 per cent. From April 2008 to March 2009, 7.98 crore travellers traveled in trains while last year this figure was only 3.51 crore. Due to this profit of railways has registered an increase of 129 per cent.

http://www.centralchronicle.com/viewnews.asp?articleID=5265