Guidelines on Proper Booking of e-tickets Through Authorised Agents

With a view to eliminate any fraud such as tampering of Electronic Reservation Slips (ERS), overcharging etc., in case of booking of e-tickets through the Agent Outlets for train journey reservations, South Central Railway is taking up public awareness campaign on e-ticketing. In this connection, passengers are requested to be conversant with following procedures regarding booking of e-tickets through Authorised Agents in order to avoid any problem.

The passengers need to check if it is an Authorized Agent Outlet before booking their ticket. The details of Authorized Agent Outlets are available o¬n the Indian Railway Catering and Tourism Corporation (IRCTC) Website: Further they should verify that the photo-ID and the authorization certificate of the Agent are prominently displayed at the agent outlet.

Passengers should invariably fill up the booking/cancellation request slip for the booking/cancellation of the e-tickets. They shoud insist that theirmobile numbers are fed into the system correctly by the Agent. Passengers will receive a SMS containingdetails of theirbooking including fare and service charges from the IRCTC immediately as confirmation of the booking. This SMS serves as a valid ticket. Passengers may show it to Travelling Ticket Examinor along with their proof of identity during travel. Passengers need not carry a printout of the e-ticket. This measure will help save paper towards creating greener environment.

After taking the printout of the ticket, the passengers should ensure that the name of the Principal Agent,name of the Agent Outlet booking the ticket along with address and contact number are printed o¬n the e-tickets. Passenger should obtain a receipt for all booking / cancellations,

Passengers must carry any o¬ne of the prescribed proof of identities, in original, during their journey. (Voter Identity Card / Passport / PAN Card / Aadhaar Card (UID) / Driving License / Photo Identity Card issued by the Central / State Govt. / Student Identity Card with photograph issued by recognized School/College for their Students / Nationalized Bank Pass Book with photograph / Credit Card with laminated photograph.)

Passengers need not pay more than the approved Service Charges.Service Charges per e-ticket irrespective of number of passengers o¬n the ticket:- IRCTC Service charge of Rs. 20/- and Agent Service Charge of Rs. 20/- are payable for AC First Class, AC II Tier, AC III Tier Classes and Rs. 10/- towards IRCTC service charge and Rs. 10/- towards Agent Service Charge for booking in Sleeper Class and General Second Class, apart from payment gateway charges as applicable. E-tickets can be cancelled through the same Agent Outlet without any additional Service Charge for cancellation.

There are no additional charges for printing of tickets or stationery or cancellation of e-tickets. If the agent demands more than the prescribed Service Charges, Passengers are advised to lodge a complaint at or or o¬n Phone Nos. 011-23745962, 011-39340000.

Passenger should not buy e-tickets from agents during 8 AM to 12 Noon. The Website- is open exclusively for the individual users from 8 am to 12 Noon. If any passenger is found travelling with Normal / Tatkal Reserved e-tickets booked by unauthorized persons / touts during the above period, his ticket is liable to be cancelled and penal action will be initiated under the Railways Act.,5,268&dcd=2411&did=1368610635538A7669A97D173695DCD439A960472B01F.web107SCR’s Advisory to Rail Passengers on Proper Booking of e-tickets Through Authorised Agents

E-ticket cancellations fetch railways Rs 750 crore

An integral part of a family holiday or business trip is proper planning, and most Indian travellers usually book their train tickets weeks, if not months, in advance. But the best laid plans can go awry and often do. The Indian Railways understands this principle well-it is what has, after all, enriched the government organization substantially over the years.

Between 2005 and 2011, the Railways earned a neat Rs 750 crore (almost equivalent to its annual profit) on account of cancellations of e-tickets alone. (Its earnings from e-tickets from 2005 to April 2012 were Rs 30,094 crore.) RTI activist Manoranjan Roy, who procured this information, says that the railways must do away with cancellation charges. “Indian Railways now has several avenues for generating revenue,” he points out. “It must stop burdening the common man with cancellation charges.”

In 2011, between March and December, the railways earned Rs 198 crore from cancellation charges of e-tickets. Ever since it began in 2005, e-ticketing has ballooned to make up about 40% of all rail ticket sales. Railway officials say that the convenience that booking and cancelling an e-ticket offers has seen more passengers making advance bookings that very often result in cancellations. In fact, one out of every three e-tickets sold is cancelled.

If a confirmed ticket is cancelled more than 24 hours before the scheduled departure of the train, the penalty is Rs 70 for an AC first-class ticket, Rs 60 for AC Tier-2, AC Tier-3 and AC chair car, Rs 40 for sleeper class and Rs 20 for a second-class ticket. In fact, even if a wait-listed ticket is not confirmed, the Railways go on to deduct Rs 20 before refunding the remaining sum.

Popular trains have long waiting lists of 700 or 800. “Close to 95% of the wait-listed tickets do not get confirmed and automatically stand cancelled,” explains a rail officer. “Hence, what ordinarily happens is that most passengers book themselves on more than one train; others with flexible travel dates book tickets on different days if they are on the waiting list.”

Clearly, somebody’s attempts to stay on top of the chaotic train travel in India can be somebody else’s huge gain.

E-way to big bucks

Year ——– Tickets sold (lakh) —— Ticket sale income (Rs crore)——- Revenue from cancellation charges (Rs crore)

2005-06 —-25 ———- 317 ——- 2.85

2006-07 —-68 ———- 678 ——- 5.79

2007-08 —- 189 ——- 1,700 —— 15.61

2008-09 —- 440 —— 3883 ——– 99.42

2009-10 —- 719 —— 6011 ——– 190.63

2010-11 —- 969 —— 8007 ——– 235.37

2011-12 —-1,161 —– 9498 ——– 198.80*

(* Cancellation figures up to December 2011)