BHEL to expand Jhansi plant to manufacture locomotives

Bharat Heavy Electricals Limited will expand capacity at its Jhansi plant to manufacture 100 locomotive units for railways by next year, up from the present output of 75 and 50 last year, according to its Chairman & Managing Director B. Prasada Rao.

As for the metro segment, for which BHEL has tied up with Hitachi to offer solution to the Delhi Metro Rail Corporation, new manufacturing facilities will be created in Bangalore for control components, Bhopal for traction motors and Jhansi for locos.

Exuding hope that 25 to 30 cities in the country will have metro rail in the near future, he said BHEL was positioning itself to cater to the market. The capacities at the new plants will be in tune with the market (demand), he told journalists here.

Published in: on December 2, 2012 at 9:31 am  Leave a Comment  
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Metro training its staff to handle abandoned persons

The Delhi Metro Rail Corporation is training its officials on how to effectively handle cases of children and adults found abandoned on metro premises. On Friday it organised a workshop at its Training School in Shastri Park to sensitise the station staff on how to deal with abandoned adults or children.

According to the DMRC officials, a lot of times children get separated from their parents or individuals mostly women and older people get left behind at metro stations. These people are then taken into the care of the Station Managers who then are entrusted with restoring them with the families and notifying the law enforcing agencies.

“All the Metro Station Managers and Assistant Station Managers attended this workshop. Senior DMRC officials along with experts from an NGO dealing with such issues addressed the employees,” said a DMRC spokesperson.

Communication skills

The workshop included sessions on the necessary communication skills for interacting with the abandoned individuals, immediate liaison with police and other agencies concerned and rehabilitation in secured environs.

“Experts from the NGO were invited to the workshop for an in depth presentation to the metro staff regarding help and assistance in such cases. During the workshop, the station staff were instructed on how to immediately contact the police by dialling 100 if they come across people who have been left behind at the metro premises. They were also provided with the telephone numbers of NGOs for the homeless,” said the spokesperson.


The DMRC also plans to sensitise the Metro Citizens Forum volunteers on how to render help to the people left behind or abandoned.

“There are more than 500 volunteers working with Delhi Metro currently and they can be of great assistance in dealing with such cases. People seeking assistance from the metro staff inside the metro premises can also call on the Metro’s helpline number (011) 128128 and the metro security number 011-22185555,” the spokesperson said.

Published in: on December 11, 2010 at 11:18 am  Comments (1)  
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Waterless urinals at all Metro stations soon

Delhi Metro has come up with a way that allows passengers to answer nature’s call and also keep the stations odourless. Delhi Metro Rail Corporation (DMRC) is installing waterless urinals at its stations which will not only help in conserving water but also ensure that the stations remain clean and

DMRC has started installing these new urinals at 19 stations on three different lines.

“We already have toilets in all the stations that are part of Phase II and more are being fitted in the Phase I stations,” said a DMRC spokeswoman.

“We are upgrading the system by installing waterless urinals. All stations will have such urinals very soon,” she said.

Passengers will have to pay R1 to use these toilets.

On an average, about 2.5 litres of water is used during flushing but with waterless urinals, DMRC will be able to save up to 1,000 litres of water every day.

“These urinals use flap technology that stops the backward migration of odour without using any chemicals or cartridges,” said spokeswoman for AG Aqua Solutions, which has supplied the urinals to DMRC.

Published in: on December 3, 2010 at 2:07 pm  Comments (1)  
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Jaipur Metro to be superior to Delhi’s

JAIPUR: The Jaipur Metro will be on standard gauge line, the most widely used system globally. On Thursday, a Memorandum of Understanding was signed between the Delhi Metro Rail Corporation (DMRC) and Jaipur Metro Rail Corporation (JMRCL) for the construction of a 9.2 kilometre corridor from Mansarovar to Chandpole.

The MoU was signed by JMRCL chairman G S Sandhu and DMRC director Mangu Singh in the presence of chief minister Ashok Gehlot and DMRC chairman E Sreedharan. The chief minister lauded Sreedharan for his contribution to the successful development of Delhi Metro and expressed confidence that the work of Jaipur Metro will be held as per schedule. Assuring fast pace and quality work, Sreedharan said that the Jaipur Metro will be a more advanced one than the Delhi Metro.

In fact, Delhi has four broad gauge corridors, with the new ones being developed on standard gauge. The standard gauge coaches are slightly smaller than the broad gauge coaches but they have better speed and flexible turning. Along with the technical advantages, global acceptance of the standard gauge also increases the options of suppliers to choose from.

The ground work on Jaipur Metro is expected to begin by year end. “The tenders for civil works of the initial phase have already been released. The work will be completed by July 2013,” said Sreedharan.

Jaipur Metro is proposed to have two corridors — the east-west corridor from Mansarovar to Badi Choupar and north-south corridor from Ambabari to Pratap Nagar. The entire project is expected to cost Rs 9,100 crore and the Union urban development ministry has assured a grant of 20% of the cost.

However, the state government has decided to fund the initial phase of construction. As per the MoU, DMRC will develop the initial phase from Mansarovar to Chandpole at an estimated cost of Rs 1,250 crore. The remaining infrastructure is expected to cost Rs 600 and will be developed through private partnership.

Urban development minister Shanti Dhariwal, transport minister Brijkishore Sharma, Jaipur MP Mahesh Joshi, mayor Jyoti Khandelwal and senior officials of urban development department were present at the chief minister’s office to witness signing of the MoU. According to Dhariwal, it has been the largest project ever initiated by a state government in independent India.

First aid kiosks to be set up at 23 Delhi metro stations

The Delhi Metro Rail Corporation will set up special first aid kiosks at prominent metro stations on its network during the Commonwealth Games to provide prompt medical service to commuters.

The DMRC has shortlisted 23 metro stations that are expected to have a higher footfall during the Commonwealth Games. The kiosks will be set up at these stations where teams of four qualified “first aiders” will be on duty.The shortlisted stations are Rajiv Chowk, Central Secretariat, Udyog Bhawan, Qutub Minar, Kashmere Gate, Rithala, Patel Chowk, R.K Ashram, Chandni Chowk, Netaji Subhas Place, Model Town, Pitampura, Akshardham, Jawaharlal Nehru Stadium, Jangpura, Pragati Maidan, Indraprastha, Tuglakabad, AIIMS, INA, Hauz Khas, Anand Vihar, and Vishwavidyalaya.

“For the project, Delhi Metro has tied up with St. John Ambulance Brigade, a reputed charitable organisation. Besides first-aid, other basic medical facilities such as blood pressure and temperature check up and general medicines will also be provided. While the first-aid professionals will be from the St. John Ambulance Brigade, the medicines and other related equipments will be provided by DMRC,” said a spokesperson.

Apart from the first aid kiosks, round-the-clock ambulance facilities will also be available around metro stations. Ambulances will be stationed at some strategic locations from where they can be rushed to the metro stations in cases of emergency. “The Customer Relation Associates of DMRC, who will be posted at all metro stations, are also being given detailed training of providing first-aid. Therefore, even in metro stations where these special first aid kiosks won’t be available, the metro staff will be in a position to help the commuters,” the spokesperson said.

Station staff has also been provided with a detailed list of the hospitals near their stations so that they can take the commuters to these hospitals in cases of emergency.

Teaching etiquette to metro riders

NEW DELHI: A group of volunteers from the Metro Citizens’ Forum went on a special drive on Wednesday to urge passengers to adopt better behaviour and maintain discipline while travelling on the metro railway.

The group of 50 volunteers travelled on the Dwarka Sector 9-Yamuna Bank and Dilshad Garden-Rithala routes, creating awareness among passengers.

“The Forum volunteers helped many women and senior citizens get seats and counselled the commuters about vacating seats reserved for women, senior citizens and the physically challenged. They also requested commuters not to play loud music inside the trains and helped them to queue up at the busy Rajiv Chowk metro station apart from asking them to keep the premises clean,” said a Delhi Metro official.

The Forum is an attempt by the metro to seek the cooperation of the masses in instilling better behaviour, etiquettes and discipline among commuters.

Cooperation sought

With more than eight lakh people choosing to commute by the metro everyday, the Delhi Metro Rail Corporation has been trying hard to instil better behaviour in passengers to ensure safe and comfortable travel.

Published in: on June 4, 2009 at 4:06 pm  Leave a Comment  

Made-in-India coaches to run on Metro track

New Delhi The Delhi Metro Rail Corporation has ordered eight new coaches, to be manufactured indigenously for the first time, to add to the carrying capacity of four trains in operation at present. The coaches will be manufactured by the Bharat Earth Movers Ltd in Bangalore.

The coaches will be designed to carry a maximum of 390 people — 50 sitting and 340 standing. “Two new coaches will be added to the four trains, increasing their carrying capacity by 780 each,” said a DMRC spokesman. The 70 trains operating at present run with four coaches each.

For the first time, the Metro coaches are being manufactured by an Indian company without any collaboration with a foreign firm, according to the DMRC. The coaches will be inducted after a test and trial session. The delivery of the first two coaches is expected by August.

Delhi Metro raising special customer care personnel

NEW DELHI: On an image makeover spree, Delhi Metro Rail Corporation will raise a special cadre of employees who can speak both Hindi and English and will be posted at metro stations to respond effectively to inquiries and suggestions.

With the number of metro commuters constantly rising and the network set to more than double by next year, the DMRC is making efforts to upgrade its services.

“These metro personnel are called customer relations assistants (CRAs) and the first batch of 86 employees are being posted at the customer care centres of various metro stations. The DMRC has already begun the process of recruiting another 192 CRAs in the second batch as the number of metro stations will go up to 144 after completion of Phase II as against 67 at present,” said DMRC spokesperson Anuj Dayal.

The CRAs are currently being put through a rigorous eight-week training course at the Metro Training School in Shastri Park. A specialised agency will train them on customer care, including courses on communication skills, handling public complaints, behavioural management, team building and spoken English.

“Besides this, they are being trained in station management, travel rules of DMRC, automatic fare collection systems, use of elevators and escalators, first aid, fire fighting, disaster management, rescue operations and computers,” said Mr. Dayal.

Customer care centres at Metro stations are currently manned by junior station controllers. The DMRC now intends to have personnel with specialised training on customer handling at its customer care centres.

“The need for a specialised cadre of CRAs arose as the metro carries an average of 8.5 lakh daily on its operational network spanning 74.56 km. This number is expected to go up to 20 lakh when the Phase II is completed by the Commonwealth Games scheduled to be held in October next year, thus increasing the metro network to 190 km. A large number of foreign visitors, who are expected to use the metro during the Games, will also greatly benefit from the customer relations assistants,” said Mr. Dayal.

DMRC Metro volunteers impart training

NEW DELHI: The Delhi Metro Rail Corporation on Thursday imparted training to the second batch of the Metro Citizens Forum which will volunteer to help instil better behaviour, etiquettes and discipline among commuters.

The Forum was started recently by DMRC after continued efforts to streamline passenger movement and ensure discipline while boarding and de-boarding failed to reign in errant commuters.

Various aspects

The training-cum-orientation programme called “Sahyog” was conducted at the DMRC headquarters where volunteers were informed about various aspects of the Metro operations such as customer orientation, etiquettes, cooperation with passengers, vacating seats for the elderly and ladies, ticketing procedures, boarding and de-boarding procedure, security mechanism, disaster management and cleanliness.

About 100 volunteers attended the programme and were handed over the Metro Citizens Forum badges after the programme.

The first such training programme was held in January this year when over a hundred volunteers joined the Forum. Since then, the number of volunteers has risen to about 250, said a DMRC official, adding: “Members of the Forum cut across all age and social groups such as students, doctors, retired Army officers, teachers, businessmen and elderly citizens.”

The Forum initiative came as a follow up of the Delhi Metro’s plans to start the value guide programme in association with the Foundation for Restoration of National Values, a non-government social service organisation.

Published in: on April 4, 2009 at 7:34 am  Leave a Comment  
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