Central Railway commuters will be able to track real-time location of trains across the suburban network on a dedicated website—trainenquiry.com—or the pan-India train inquiry number 139 within a month. The information will help commuters alter their travel plans if there is a delay in or cancellation of a preferred service.
The project, which is nearing completion, will come as a relief to lakhs of CR commuters. The CR suburban network operates around 1,618 services per day on all its three lines—main, harbour as well as trans-harbour.
Commuters will not just be able to track a train’s exact location but also the preceding and following two stations.
It is the Control Office Application (COA) that currently monitors the movement of long-distance trains across the country in real time through a computer-aided interface. It was developed by the Centre for Railway Information System (CRIS)—the information technology arm of Indian Railways. The COA enables passengers to track the movement of both scheduled and unscheduled trains on the website or on 139.
CR divisional general manager Mukesh Nigam said, “Till now, one can only track the movement of long-distance trains because the suburban network is not completely integrated with the COA.”
Nigam further said he was keen on this integration to capitalize on the use of mobile phones. Moreover, in a busy city such as Mumbai, commuters would benefit from updated information on trains, he said.
The suburban network is a challenging task, Nigam said, as certain stretches run on four corridors while long-distance trains operate on two. The average frequency of services on the main line is f our minutes and harbour line five minutes.