New Innovation By Western Railway To Improve Catering Services

Western Railway has decided to introduce the scheme of ‘meal coupons’ for selling of standard meals and breakfast in the trains running with Pantry Cars.It has been decided to first start this scheme with Train No.12955/12956 Mumbai Central-Jaipur Superfast Express with effect from 1st December,2011.

The pre-printed meal coupons will be sold in advance by the Pantry Car staff to passengers who want to have standard breakfast, lunch, dinner etc. in this train. The passengers will make the payment and collect the coupons.These coupons will be exchanged by the passengers at the time of service of meals by the Pantry staff.

The meals tariffs and the menu items alongwith the quantity to be served have been printed on these coupons.It is expected that with the introduction of meal coupons, the cases of overcharging of meals will be eliminated.The passengers will also get all the menu items printed on the coupons.This will also cut out the practice of unauthorized hawking by outsiders.

Western Railway has also nominated one Senior Officer from Commercial Department who can be contacted on Mobile No. 9004490971 by the passengers travelling in this train in case of any complaint.

Recently Western Railway has taken over on-board catering service from Indian Railway Catering & Tourism Corporation to provide quality services to its passenger at reasonable and affordable prices.

Western Railway is working towards providing better onboard experience for passengers and in recent past it has taken several steps such as better menu for catering in trains.

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Published in: on December 8, 2011 at 3:14 pm  Comments (1)  
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Catering services being overhauled

A major overhaul of Railway catering services is on the anvil with an action plan being put into operation, geared at improving quality of food, overcharging and measures to improve food safety and hygiene.

Such an action plan was put into operation on the basis of a study done by Indian Railway Catering and Tourism Corporation (IRCTC), relating to various dimensions entailing onboard provision of food services.

The study is based on an onboard customer satisfaction survey with a sample size large enough to cater to the cultural and geographical distribution of a continental size country that is India.

The survey highlighted that the major problem areas identified included food quality (50.88 per cent), Bedroll (15.09 per cent) and overcharging (13.73 per cent).

IRCTC adopted a strategy to counter problems that included introduction of hamper system in base kitchen, conducting food and hygiene audit, centralised rate contract for reputed branded quality product, MoA with HPCL for smooth supply of LPG gas over catering units and adoption of fuel efficient practices in base kitchen.

”The overall quality approach benefited IRCTC with cost saving of Rs 8.91 crore,” a statement said. Incidentally, the study got the ‘QCI-DL Shah National Awards on Economics of Quality’ which was received by IRCTC Managing Director Rakesh Kumar Tandon at a function here today.

IRCTC took up the ”challenge” of improving quality of catering services and ”started measuring and re-building its capabilities”. In order to further improve quality of services of the mammoth public sector undertaking, a plan of action has been put into practice.

These included coordination with railways for improvement in pantry car equipment, spreading awareness among passengers to curb overcharging, improvement in cleanliness of compartments as well as panty cars in coordination with railway authorities.

— (UNI) — 19DC3.xml

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