To cut queues, CR will outsource ticket sale to pvt operators, instal more ATVMs

Buying a Central Railway suburban train ticket may soon get easier with authorities deciding to shift around 50% of the load from booking windows to smart card-operated automatic ticket vending machines (ATVMs) and outsourced vendors under the Jansadharan Ticket Booking Sevaks (JTBS) scheme.

CR sells nearly 9.5 lakh tickets a day, of which 55% are through the unreserved ticketing system booking windows. “The sale of tickets from booking windows has fallen from 65% last year to 55% this year. This drop shows that more commuters are using ATVMs and JTBS,” said said Narendra Patil, senior divisional commercial manager, CR. “We aim to increase the share of ticket sale by JTBS and ATVMs to 50% by the year-end.”

An earlier survey by the Mumbai Rail Vikas Corporation had revealed that commuters’ major grouse was queues at booking windows—on CR, nearly 66% of commuters were unhappy with the ticketing system. But the situation has improved owing to the infrastructure upgrade, said officials. “In the last two months, 130 new ATVMs have been installed at stations, taking the total number of ATVMs on the Mumbai division to 385,” said Patil . More ATVMs are in the pipeline as the railway board had set a March 2013-deadline to phase out coupon validating machines (CVMs).

The sale of CVM booklets has also dropped in the last two years as people don’t prefer to stand in queues to buy them. Earlier, the CR had allowed out of-turn sale of these coupons.

A total of 164 JTBS operate on CR—a 50% rise since September 2012. Under JTBS, the railways permits shops to sell tickets and renew passes for a commission of Re 1 per person.

ATVMs to soon dispense unreserved tickets

Automatic ticket vending machines (ATVMs) at Chhatrapati Shivaji Terminus, Dadar and Lokmanya Tilak Terminus will soon dispense unreserved tickets for long-distance passenger trains. The Central Railway (CR) — which plans to start the facility within a month — will start with stations where long-distance passenger trains originate or halt to provide more options to passengers purchasing unreserved tickets.

Around 9.5 lakh unreserved tickets, including suburban, are sold by CR daily.

Western Railway, too, will have a similar facility. “We will selectively start the facility at certain terminals to gauge passenger response. Subsequently, it will be extended to ATVMs at passenger reservation system (PRS) outside railway premises. If found useful, all ATVMs will have the provision of dispensing unreserved tickets for non-suburban trains,” said Atul Rane, chief public relations officer, CR.

There are a total of 346 ATVMs on CR of which 136 have been newly installed. While the function of providing unreserved ticket is a part of a ticketing machine, it was kept disabled.

Of the new machines, one has been installed at the PRS in Vartak Nagar, Thane. CR plans to have ATVMs at Vidhan Bhavan, Tata Memorial Hospital, Navy Nagar and other places that have PRS facility. While there are 386 ATVMs on CR, 40 old machines installed in 2007 will be condemned, while 52 will be rehabilitated. Defunct parts of 135 old machines have already been changed.

Customised ATVMs at railway stations soon

In an experiment that could help thousands of commuters currently wasting precious time standing in ticket queues on the Western Railway, the authorities are in the process of introducing customised Automatic Ticket Vending Machines (ATVMs) that would cater to particularly popular stations and dispense tickets to a particular station at the touch of a button.

Currently, ATVMs dispense tickets for all stations, and customisation would require a tweaking of the software that controls the ticket-printing mechanism in the machines.

“We found that from Andheri the two most popular stations in the Up direction was Parel and Mahim and in the Down direction was Kandivali. If we can customise some ATVMs at Andheri so that they can give out tickets for these stations at the touch of a button, then we will be able to lessen the queue at ticket windows. This way, other commuters at the ticket window can get their tickets faster,” said the official.

Published in: on February 14, 2013 at 5:04 pm  Leave a Comment  
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Soon, 1,000 ATVMs at CR stations

In the next three months Central Railway (CR) officials plan to install 1,000 automatic ticket vending machines (ATVMs) on stations.
The Railway Board has asked CR and Western Railway to prepare a plan for phasing out coupon validating machines by March 2013. Both the railways will have to increase ATVMs to ensure that commuters are not inconvenienced during the switchover.
“Around 1,000 ATVMs will be procured within three to four months,” a senior CR official said. “Our aim is to reduce the waiting period to purchase tickets. There are 225 ATVMs across 76 CR stations. Of which, some will have to be phased out as they have become unfit,” the official added.Thecostof a single ATVM is estimated to be around Rs 1to 1.25 lakh.
On an average, ATVMs and the unreserved ticketing system (UTS) booking windows dispense two lakh and eight lakh tickets daily.
CR has already made it mandatory for passengers to lineup at the booking officeto buy CVM booklets. As a result, their sale has dropped. “As compared to 92 lakh booklets sold in April 2011, only 59 lakh were sold in the corresponding periodthis year,” an official said.

Use of Smart Card at Automatic Ticket Vending Machines (ATVMs)

As Smart Cards are increasingly becoming an important scheme of financial transactions of general public, North Railway has also tuned in to the online consumer transaction mode by providing Automatic Ticket Vending Machines (ATVMs). The ATVMs are provided at 30 railway stations in the National Capital Region.

The following are some of the stations where this facility exists:

New Delhi, Hazrat Nizamuddin, Tilak Bridge, Shivaji Bridge, Delhi Jn., Anand Vihar, Palwal, Faridabad New Town, Faridabad, Sahibabad, Delhi Shahdara, Narela, Badli, Ghaziabad, Naya Ghaziabad, Tughlakabad, Delhi Cantt., Delhi Sarai Rohilla, Delhi Kishanganj, Shakurbasti, Bahadurgarh, Subzi Mandi, Ballabhgarh, Modi Nagar, Murad Nagar, Meerut City, Sonipat, Gurgaon, Delhi Sadar Bazar & Okhla(in all with 73 vending machines)

The ATVM will be unmanned and operated by the passengers themselves. The tickets will be issued through smart card. The Smart Card may be availed from the Smart Card Counter nearby the ATVM Machine at the railway station.The security deposit for Smart Card would be Rs. 50/- which can be topped up with the minimum amount of Rs. 20/- and further in multiple of Rs. 50/- up to maximum limit of Rs. 1000/- at a time. There would be a limit of maximum balance amount up to Rs. 2000/- (Rs. Two Thousands only) in smart card. A flat 5% concession will be given to the passenger over and above the denomination of the Smart Card value as incentive. However, in the case of renewal of Monthly Season Tickets/Quarterly Season Tickets, no concession will be given to the passengers. The validity period of Smart Card will be one year from the date of last top-up.

No duplicate Smart Card will be issued in case of loss/theft of Smart Card. However, the same can be locked to prevent the misuse of the Smart Card. In case of the Smart Card is mutilated or is not readable then fresh Smart Card will be issued on payment of clerkage of Rs. 10/-In case of cancellation of UTS tickets purchased through Smart Card, no cash refund shall be made in any condition, but the amount of ticket will be credited to the passenger Smart Card after verifying the genuineness of journey ticket and a deduction of clerkage of Rs. 10/- per passenger. The ATVM willissue Platform tickets, second class journey tickets for the destination stations which exist in database of ticket issuing ATVM. The ATVM will also renew MST/QST. This new value proposition will not only help passengers as well as Railway to overcome the problem of currency change but will also save the passenger’s time (queue time).

NXP to supply ICs for contactless smart cards to Railways

Philips promoted NXP Semiconductors today said it has been selected by the Centre for Railway Information Systems (CRIS) to power contactless smart cards for automatic fare collection using Automatic Ticket Vending Machines (ATVMs) across the country and the project will begin by next month.

Initially, the ATVMs will be rolled out across five major cities in India, namely New Delhi, Secunderabad, Kolkata, Bhubaneswar and Pune.

As per the agreement, NXP will provide MIFARE DESFire-based ICs for approximately 6.5 lakh contactless cards over a period of one year.

”The project is expected to commence in September 2009 and will initially be rolled out in two cities,” NXP Semiconductors Senior Director (Global Sales and Marketing India) Ashok Chandak told reporters here.

However, he did not mention the name of the two cities where the project is expected to commence next month.

— (UNI) — 13DC13.xml

Tickets to be renewed through ATVMs again

The Central Railway (CR) on Sunday revived the facility of renewing season tickets through Automatic Ticket Vending Machines (ATVMs). Three days ago, CR had announced the withdrawal of the facility after a commuter complained of fading print on a ticket dispensed by the machine.

Satyaprakash, Chief Commercial Manager, CR, said, “After checking the machines everything was found to be alright. I also contacted the experts for their opinion and they said that the complainant’s case may be an exception. Many commuters have informed railways that their tickets are alright.”

Tickets will be re-issued to commuters who get faded tickets as per instructions by CR.

“The complainant’s ticket was not a season ticket. Whatever it may be the Chief Booking Supervisor will re-issue that ticket,”added Satyaprakash

The facility of renewing tickets through ATVMs was introduced on May 27, 2009. At present there are 175 ATVMs at 35 stations of the main and harbour lines of the Central Railway. These are being relocated to 51 stations. 20,000 passengers book tickets through ATVMs daily.–through-ATVMs-again/472912