Railways’ mobile ticketing vans project from Jan 8

 Indian Railways will Jan 8 launch a pilot project of selling tickets from mobile vans at Tollygunge in south Kolkata, Railway Minister Mamata Banerjee said here Saturday.

Christened ‘Mushkil Aasaan’, the scheme proposed by Banerjee in her budget provides for positioning mobile ticketing vans near shopping malls and busy markets for the convenience of passengers wishing to undertake railway journeys.

“This project will greatly benefit people residing in places where computer printed tickets are not available,” she said after laying the foundation stone for the Kolkata Metro railway extension project form Dum Dum to Dakshineswar in North 24 Parganas district.

“If the pilot project is popular, we will increase the number of mobile vans,” Banerjee said.


Rlys adopt new system to speed up refund of tickets

PATNA: The railways have adopted a new system which would now speed up refund of cancelled e-tickets across the country. The new system has been
introduced to redress grievances of passengers who book their journey tickets online through e-ticketing system, but the refund of the cancelled ticket was taking about two to three months.

A senior Indian Railway Catering and Tourism Corporation (IRCTC) official said that efforts were on to give refund of cancelled e-tickets within three days of the claim. In case of cancellation of the e-tickets well in time, the IRCTC would ensure that the refund was duly given to the passenger before departure of the train by which he was supposed to travel. During test conduct it was found that the railways managed to give refund to passengers hardly in three days from the day of filing cancellation requisitions at the railway ticket booking counters, he said, adding the IRCTC has been working hard to plug the lacuna, if any, in processing the refund of e-tickets.

An IRCTC official admitted that there was a lengthy process to give refund of cancelled e-tickets. The process earlier involved physical verification of details and thus it was taking about three months time to credit refund in the account of the passengers concerned, he said.

According to sources, the railways had introduced e-ticketing service for wait listed passengers from May last year. In the wake of non confirmation of e-tickets, claims of refunds are on the rise. The records revealed that about 80 per cent of the total 20 lakh online tickets booked were from e-ticketing last year. Of late, there has been an increase in the demand for e-tickets.

The e-ticketing facility has been available for all classes, including AC-1, AC-2, AC-3 and sleeper in all mail and express trains, charging Rs 20 and Rs 10 for AC and sleeper classes respectively, sources said.

The IRCTC has been currently looking after both e-ticketing and i-ticketing system across the country. The railways intends to expand these services at the country level to cater to the needs of computer savvy passengers. The i-ticketing facility, introduced by railways in 2002, allows passengers to book their tickets online on the basis of credit and debit cards. “Its printout is taken out by IRCTC and delivered to users by post only at their residential addresses while in the case of e-ticketing, passengers could take out printout of the booked tickets themselves,” an IRCTC official said.


Mobile vans to deliver train tickets

NEW DELHI: In a bid to make booking tickets more convenient, Railways are mulling introduction of mobile vans with ticketing facility.

The vans, up-linked to satellite, would be issuing railway tickets in reserved and unreserved categories primarily in rural and remote corners of the country.

“We are examining a proposal for launching mobile van service for issuing tickets at certain places,” a senior Railway Ministry official said.

“The purpose behind the system is to reach out every corner of the country. Facilities would be made available for not only reserved tickets but also for unreserved tickets,” the official said.

Railways had already announced its plan to book tickets through mobile phones. A pilot project for this is to be launched in Mumbai shortly.

“The modalities are being worked out for launching the pilot project,” he said.

In order to bring transparency, Indian Railway is also planning to display the status of the availability of tickets for reservation for important trains at the ticket counters.

Meanwhile, efforts are on to link all stations selling tickets across the country with the computerised system.

Railways have finalised a plan to add more reservation counters across the country in order to help passengers get tickets easily.

As per an estimate, there are about 1,800 such counters across various zones. As per the plan, about 500 more counters would be added and a decision in this regard is likely to be made in the upcoming Railway Budget.

The idea is to decongest the existing ticket counters so that people do not face difficulty in getting tickets, said the official.

Railways are likely to focus on passenger amenities besides revenue generation in the budget this time.