Dial 1800111321 to complain about food served on trains

If you have any grievance against the food served on trains, just dial 1800111321 to lodge your complaint.

The toll-free number launched by railways is operational from 7am to 10pm throughout the week.

Concerned over increasing number of complaints against catering service in trains and stations, railway minister Pawan Kumar Bansal announced a slew of measures, including the toll-free number, to improve the quality of food for passengers.

“Any one can call the toll-free number and register his or her complaint and it will be addressed,” said Bansal here.

“The complaint can relate to anything including overcharging, less quantity or substandard quality. It will be addressed on real-time basis,” he said.

The number has been operational since January 18 and till date 26 complaints have been received.

Assuring the passengers of action against erring catering contractors, Bansal said mobile squads have been formed to keep a regular check on contractors in trains and stations and the toll-free number will be displayed in coaches and stations prominently to make passengers aware about the facility.

Admitting that the quality of curd served in trains is not good, Bansal said “we are finalising a policy to ensure that only curd prepared by reputed companies are served”.

Similarly, efforts are on to improve the menu in trains like Rajdhani, Shatabdi and Duronto.


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3 CommentsLeave a comment

  1. I tried to contact this no from my home and i had to hold on for 10 min as I was sixth in line. In real time I am sure I will lose contact when train is moving. They should also give an SMS and email service where the record of complint will be possible and reply can also be given. No fun in having a helpline no for name sake.

  2. they have facility to book complaint on indianrail.gov.in website i think

    • after writing my complaint I kept on waiting for it to go through….and the site closed saying unable to process…..

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