Internet-based surveillance to tab touts at railways stations

To check touting activities at railway stations and provide respite to passengers, chairman of Railway Board Vinay Mittal has written a letter to the general manager of North Central Railway Alok Johri for the installation of internet-based surveillance system from which monitoring of public/front line staff interface in the passenger reservation system/booking offices can be made.

This system has already been installed in Northern Railway and is performing well.

The letter states that as part of concerted drive against touting activities as also for monitoring of public/front line staff interface, in the passenger reservation centres/booking offices, Northern Railway has successfully introduced an internet based surveillance system where video cameras have been installed at strategic public interface locations-inside PRS offices, in the passenger queuing areas, platforms and circulating areas. Video cameras have been connected to the control rooms located ‘at major stations and further integrated with Railnet through OFC communication channels.

Chairman of Railway Board has instructed that technical details of the system may be obtained from Northern Railway and immediate steps be taken to implement the system on this Railway to enable enhancement in efficiency and transparency in public/customer areas.

Monitoring of activities of railway staff, passengers and touts from the computers/Smart phones provided to nominated officers has been made possible through IP addresses allotted to each server. At some of the major stations, the existing CCTV cameras have also been integrated for surveillance.

The system has resulted in effectively curbing touting through effective real time supervision. This has also resulted in better crowd management during rush periods in the reservation offices and platfroms and has had a salutary impact on behavioral patterns and efficiencies of our front line staff leading to considerable customer satisfaction.

Talking to TOI, chief public relations officer of North Central Railway Sandeep Mathur said that efforts for installation of the Internet based surveillance system were in the pipeline.

Published in: on December 10, 2012 at 3:22 pm  Leave a Comment  

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