Now, passengers may email complaints to railway officials

If you have a complaint related to your experience while travelling on NER trains, now you may write an e-mail to a senior railway official.

This would be possible through a ‘complaint management system’ started by the Lucknow division of North Eastern Railway.

The division has assigned e-mail IDs to the heads of various departments so that the passengers could lodge their complaint online.

http://articles.timesofindia.indiatimes.com/2011-09-23/lucknow/30193695_1_complaint-management-system-passengers-senior-divisional-operations-manager

Published in: on October 26, 2011 at 7:17 am  Comments (2)  
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2 CommentsLeave a comment

  1. Today on ladies ticket no 8 counter ladies staff used abusive language with my 11 year old doughter during purchase of plate form ticket at 1500 hrs at mugalsaray station . I verbally complained also to grip staff mr pro mod jee

  2. I am warning the INDIAN RAILWAYS that they will have to avoid the late running of all superfast trains in INDIA, specially MALWA EXPRESS (12919/12920) so that each and every passenger can travel his/her journey happily without being warm or unhappy.The railway has crossed its limits to make MALWA EXPRESS daily late. Its my WARNING & SUGGESTION to INDIAN RAILWAYS to avoid its & all superfast trains late running in INDIA.


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