Keep in touch with rly officials while on wheels

At times, complex problems have simple solutions. The Sealdah division of Eastern Railway has come up with such a solution for the benefit of passengers of Rajdhani and Duronto Expresses. During the journey period, they can now be in constant touch with a railway staffer on board as well as the control room in Sealdah.

“Stickers with two numbers have been pasted inside coaches of Rajdhani and Duronto Express that ply between Sealdah and New Delhi. One of these is a mobile number of an official travelling on the train and the other one is of the Sealdah control room that is manned round the clock. In case of emergencies, passengers have been asked to call up these numbers and seek help. We also encourage passengers to call up with suggestions and general complaints. This will help us to provide better services,” said Purushottam Guha, divisional railway manager, Sealdah.

http://articles.timesofindia.indiatimes.com/2011-09-04/kolkata/30112607_1_sealdah-rajdhani-control-room

Published in: on September 15, 2011 at 5:14 pm  Leave a Comment  

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