Metro training its staff to handle abandoned persons

The Delhi Metro Rail Corporation is training its officials on how to effectively handle cases of children and adults found abandoned on metro premises. On Friday it organised a workshop at its Training School in Shastri Park to sensitise the station staff on how to deal with abandoned adults or children.

According to the DMRC officials, a lot of times children get separated from their parents or individuals mostly women and older people get left behind at metro stations. These people are then taken into the care of the Station Managers who then are entrusted with restoring them with the families and notifying the law enforcing agencies.

“All the Metro Station Managers and Assistant Station Managers attended this workshop. Senior DMRC officials along with experts from an NGO dealing with such issues addressed the employees,” said a DMRC spokesperson.

Communication skills

The workshop included sessions on the necessary communication skills for interacting with the abandoned individuals, immediate liaison with police and other agencies concerned and rehabilitation in secured environs.

“Experts from the NGO were invited to the workshop for an in depth presentation to the metro staff regarding help and assistance in such cases. During the workshop, the station staff were instructed on how to immediately contact the police by dialling 100 if they come across people who have been left behind at the metro premises. They were also provided with the telephone numbers of NGOs for the homeless,” said the spokesperson.

Helpline

The DMRC also plans to sensitise the Metro Citizens Forum volunteers on how to render help to the people left behind or abandoned.

“There are more than 500 volunteers working with Delhi Metro currently and they can be of great assistance in dealing with such cases. People seeking assistance from the metro staff inside the metro premises can also call on the Metro’s helpline number (011) 128128 and the metro security number 011-22185555,” the spokesperson said.

http://www.hindu.com/2010/12/11/stories/2010121165090300.htm

Published in: on December 11, 2010 at 11:18 am  Comments (1)  
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One CommentLeave a comment

  1. I wish that similar steps should be taken by the other zonal railways over Indian Railway System


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