Video conference-based Unmanned enquiry booths at New Delhi

new delhi : In an effort to provide better passenger facilities in the run-up to the Commonwealth Games, Northern Railway has set up two automatic enquiry booths at the New Delhi and Old Delhi stations. The trial run, which began about ten days ago, has received tremendous response claimed Northern Railway officials.

“The new video conference-based enquiry system has been introduced at New Delhi and Old Delhi stations on a trial basis,” Divisional Railway Manager (Delhi division) B D Garg told Times City. According to Garg, the new system includes an LCD screen, a mike, a hotline, a monitoring machine, a camera and few other equipment and is operated by a person sitting at a distance. “We plan to establish a central call centre which will answer to these queries. In all probability, it is likely to come up at the DRM office,” said Garg.

A passenger has to simply speak out his question in the mike, which will be heard by the operator sitting in the control room. “The operator, whose image would be appearing on LCD screen at the counter, will resolve the query,” Garg said. He added the new system will help contain long queues at the counters.

Garg, who was transferred to Delhi Division recently, had earlier introduced such digital enquiry systems at several railway stations in the Danapur division. “If it appeals to people, we will introduce more such systems here in a phased manner,” he said.

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